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Web Analytics: An Hour a Day
An Hour A Day is the first book by an in-the-trenches practitioner of web analytics. It provides a unique insider’s perspective of the challenges and opportunities that web analytics presents to each person who touches the Web in your organization. Rather than spamming you with metrics and definitions, Web Analytics: An Hour A Day will enhance your mindset and teach you how to fish for yourself.
Avinash Kaushik is a expert in web analytics and author of the top-rated blog Occam’s Razor (http://www.kaushik.net/avinash). In this book, he goes beyond web analytics concepts and definitions to provide a step-by-step guide to implementing a successful web analytics strategy. His revolutionary approach to web analytics challenges prevalent thinking about the field and guides readers to a solution that will provide truly informed and actionable insights.
In Part I, Avinash explains why traditional web analytics is dead and introduces the Trinity mindset and strategic approach for web analytics. He then details the data collection options at your disposal for robust analytics and the pros and cons of each methodology (such as clickstream, outcomes, research, and competitive data). He concludes Part I with a deep dive into qualitative data and its critical role in any web analytics program.
In Part II, Avinash provides insights that will challenge your knowledge of what it takes to create a successful web analytics program. He covers customer centricity, optimal organizational structure, how to identify great analysts, and his (now famous) 10/90 rule of web analytics. From his experience, he outlines radical strategies for how you should select the right tool for your company (while saving money and peace of mind) and identify truly valuable metrics with his "three layers of So What?" test. He concludes Part II by providing a fresh perspective on some of the most common web analytics reports that you'll never look at in the same way again.
In Part III, Avinash guides readers to a successful web analytics strategy and implementation month by month, day by day, and hour by hour. A customized quick-start guide for different businesses (including blogs) is followed by increasingly advanced and crucial analytics topics, such as search analytics (SEO, SEM/PPC and internal site search) and multi-channel marketing analytics. That's followed by the revelation of the key ingredients of a great experimentation and testing platform, performing competitive intelligence analysis, and Web 2.0 analytics.
Avinash then discusses the three secrets behind making web analytics actionable and, in his clever, engaging, and thought-provoking style, debunks leading myths—about path analysis, conversion analysis, and real-time data, for example.
Finally, Avinash highlights seven specific steps you can take to create a data-driven decision-making culture in your company and then discusses such advanced analytics concepts as statistical significance, SEM and PPC analysis, the power of segmentation, complex yet insightful pan-session metrics, and conversion rate best practices.
Sprinkled throughout the book are real-world examples drawn from Avinash’s experiences as an analytics professional at Intuit, DirecTV, Silicon Graphics Inc., and DHL.
The book includes an innovative CD that includes more than five hours of insightful audio podcasts, a 45-minute video, PowerPoint presentations, and other useful web analytics resources. Web Analytics: An Hour a Day is the ultimate resource for anyone needing a step-by-step, task-based guide to creating and maintaining a modern web analytics strategy and framework.
Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
From the Back Cover
Develop a Successful Web Analytics Strategy
A Step-by-Step Guide
Learn web analytics the right way with this unique, thoroughly modern guide to today's web analytics challenges and opportunities. Written by an in-the-trenches practitioner, this book goes beyond concepts and definitions to challenge prevalent thinking about the field and provide a step-by-step guide to implementing a successful web analytics strategy.
Web analytics expert Avinash Kaushik, in his thought-provoking style, debunks leading myths and leads you on a path to gaining actionable insights from your analytics efforts. Discover how to move beyond clickstream analysis, why qualitative data should be your focus, and more insights and techniques that will help you develop a customer-centric mindset without sacrificing your company's bottom line.
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Learn the pros and cons of data collection methodologies
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Find out how you can stop counting page views and still get a rich understanding of your customers
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Discover how to identify valuable metrics with the "three layers of so what" test
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Optimize your organizational structure and choose the right analytics tool
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Understand and apply advanced analytics concepts, including SEM/PPC analysis, the power of segmentation, conversion-rate best practices, and others
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Leverage quick-start solutions for blogs and e-commerce, support, and small business websites
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Learn the key ingredients of a great experimentation and testing platform
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Use competitive-intelligence analysis to glean insights and drive actions
You'll also find:
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Ten steps to turbocharge your web analytics
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Seven steps for creating a data-driven culture in your organization
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Six ways to measure the success of a blog
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Three secrets behind making web analytics actionable
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Ten signs of a great web analyst
Valuable CD Included
The innovative CD includes more than three hours of insightful audio podcasts, a 45-minute video, PowerPoint presentations that mirror key topics in the book, and other useful analytics resources.
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